Terms and Conditions Hoki123 – The Complete Platform Usage Guide for All Malaysia Members

By registering an account, accessing or using any part of the hoki123 platform at hoki123.vin, you hereby confirm that you have read, understood and agreed to be bound by all terms and conditions stated in this document.

Accepting these terms constitutes a binding agreement between you as the user and hoki123 as the platform operator. If you disagree with any part of these terms, you are not permitted to use the hoki123 services.

Hoki123 services may only be used by individuals who meet all of the following eligibility requirements:

• Aged 18 years and above on the registration date
• Being legally competent to enter into a binding agreement
• Not included on the self-exclusion list of any responsible gaming program
• Do not register on behalf of another person or use a false identity
• Access to the platform is for personal entertainment purposes only, not commercial use

Each player is only allowed to own one active account at hoki123. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or banking details — are strictly prohibited and may result in all associated accounts being closed.

During registration, you are required to provide complete, accurate, and current information. The information to be provided includes:

• Full name as stated in your official identity document
• Exact date of birth
• An active email address that you fully own
• A Malaysian mobile number registered in your name
• Valid Malaysian bank account details

Hoki123 reserves the right to request identity verification documents (KYC) at any time, including copies of identification cards, bank statements, or any other documents deemed necessary. Failure to fulfil a KYC request within the specified timeframe may result in account suspension or closure.

Hoki123 accepts deposits and processes withdrawals through approved payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Visa/Mastercard cards. All transactions are processed through secure, encrypted channels.

Deposit Rules:

• Minimum deposit is MYR 10 for standard payment methods
• Deposits may only be made from an account or digital wallet registered in the member's own name
• Deposits from third-party sources are prohibited and will be returned
• Hoki123 is not responsible for any charges imposed by banks or payment providers

Withdrawal Rules:

• Minimum withdrawal is MYR 30
• Withdrawals can only be made to a bank account or digital wallet in the same member's name
• All bonuses received must meet the specified rollover requirements before a withdrawal is approved
• Hoki123 reserves the right to request identity verification before approving withdrawals that exceed certain limits
• Withdrawal processing time is 1–15 minutes depending on the selected method

Hoki123 offers a variety of bonuses and promotions from time to time. All promotions are subject to specific terms stated on the relevant promotions page. The following general conditions apply to all promotions:

• Each promotion may only be claimed one time only per member unless otherwise stated
• Welcome bonuses are available to new members who have not made a previous deposit
• Promotion abuse, including registering multiple accounts to claim bonuses, will result in all bonuses being voided
• Hoki123 reserves the right to modify or withdraw any promotion without prior notice
• Bonuses obtained through unauthorized means or fraud will be fully forfeited
• Bonus funds cannot be transferred between accounts

All games available on the hoki123 platform are operated in accordance with the rules set by their respective game providers. Users agree to comply with the specific rules of each game they play.

• The outcome of all games is final and cannot be disputed once the game has ended
• Technical disruptions during gameplay will be resolved based on hoki123 system records, which are considered the final reference
• Wagers placed during system outages or technical errors may be voided
• The use of automated software, bots, or any unfair methods to gain an advantage in games is strictly prohibited
• Hoki123 uses a certified random number generator (RNG) to ensure fairness across all chance-based games

For Live Casino games, additional provider rules from Evolution Gaming and Pragmatic Play also apply. Players are expected to behave respectfully toward the dealer and other players throughout the live session.

You are solely responsible for maintaining the confidentiality of your hoki123 account username and password. It is your responsibility to:

• Choose a strong password and never share it with anyone
• Ensure you log out of your account after each session, especially on shared devices
• Report to hoki123 immediately if you suspect unauthorized access to your account
• Keep your contact details up to date to ensure two-factor authentication works properly

Hoki123 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Use of the hoki123 platform is subject to strict standards of conduct. The following are strictly prohibited:

• Fraud and Forgery: Providing false information, forging documents, or using another person's identity
• Money Laundering: Using the hoki123 platform for money laundering or illegal financing activities
• Game Manipulation: Using software, bots, or technical methods to manipulate game outcomes
• Exploit Abuse: Deliberately exploiting system technical errors for unauthorized gains
• Multiple Accounts: Registering more than one account to bypass limits or claim multiple bonuses
• Cyber Attacks: Attempting to hack, disrupt or damage hoki123 systems or services
• Account Selling: Selling, transferring, or allowing others to use your account

Hoki123 reserves the right to suspend, restrict, or close any account at any time at our sole discretion, including but not limited to the following situations:

• Suspected fraudulent activity or money laundering
• Violation of any terms in this document
• Failure to submit requested KYC documents within the stipulated timeframe
• Self-exclusion request by the member themselves
• Instructions from competent authorities

In the event of account closure for legitimate reasons (not due to a violation), any remaining balance will be returned to the member after the relevant investigation is concluded.

Members who wish to voluntarily close their account may do so by contacting hoki123 customer support. Account closure requests will be processed within 3–5 working days.

The hoki123 platform is provided on an "as is" basis. While we strive to ensure the platform operates perfectly at all times, we make no guarantee that the service will always be free from interruptions, errors, or technical issues.

Hoki123 is not responsible for:

• Losses arising from service disruptions caused by factors beyond our control
• Losses resulting from the user's negligence in maintaining account security
• Game results that occur during a user's internet connection disruption
• Any indirect, consequential, or incidental losses arising from the use of the platform

Hoki123's maximum liability to any player under any circumstances is limited to the total amount deposited by that player within the 30 days prior to the claim being made.

Hoki123 reserves the right to modify, add, or remove any part of these terms and conditions at any time. Members will be notified of any material changes via registered email or a notice displayed on the website at least 7 days before the new terms take effect.

For minor amendments that do not affect members' fundamental rights, updated terms take effect immediately upon publication on the hoki123 website. The "Last Updated" date shown at the top of this page will always reflect the latest version of this document.

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the hoki123 platform, our support team is ready to assist through the following channels:

• Live Chat: Available on the hoki123 website — 24 hours a day, 7 days a week
• Email: [email protected] — responded to within 4 hours
• Telegram & WhatsApp: Contact details are available after logging in to your account

For official complaints regarding game results or transactions, please provide your account number, the date and time of the incident, and full details of the issue. This will help expedite the investigation and resolution process.

Hoki123 is committed to resolving all complaints within 48 hours for standard cases and 7 working days for cases requiring more in-depth investigation.